DESCRIPTION:
Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner.
It's an exciting time to join bp. Meeting the energy challenge requires many different approaches and solutions. And as part of Finance Business & Technology (FBT), you’ll be fully connected into the world of bp. You’ll play an increasingly important part within a network of like-minded colleagues partnering on strategic projects that stretch across the globe. And it starts with you. There’s a world of opportunities to build new skills, challenge yourself and grow a long-term career at bp. And no matter where you work, your role will have meaning, purpose and impact. So, if you want to be part of a caring, supportive environment where you can realize your full potential, we’re with you.
About the role
Customer service support specialist is intended to provide end to end support to our customers from onboarding through the full life cycle of the customer on a given product or products delivering an effortless and best customer experience in all touch points with the customer.
In this role You will
- Respond to customer inquiries and issues through various channels (e.g., phone, email, chat) in a timely and professional manner.
- Diagnose and resolve customer problems efficiently, escalating complex issues when necessary.
- Communicate clearly and concisely with customers, ensuring understanding and managing expectations.
- Identify opportunities for business process improvement based on customer feedback and support trends.
- Exhibit commercial acumen to understand customer needs and suggest appropriate solutions or services.
- Manage and prioritize workload effectively to meet service level agreements and customer expectations.
- Demonstrate resilience and empathy in challenging customer interactions, applying conflict management techniques when required.
- Contribute to a positive team environment and share knowledge to enhance overall customer support capabilities.
- Uphold BP's commitment to sustainability awareness and ethical practices in all customer interactions.
- Continuously develop self-awareness and understanding of customer emotions to enhance service delivery.
REQUERIMENTS
What You will need to be successful
- C1 level of Dutch AND English
- Educated to university level or equivalent experience
- Previous experience in Customer Service
- Strong understanding of business needs
- Analytical skills
- Excellent communication and stakeholder management
- High level of IT proficiency
- Must demonstrate a strong understanding of customers’ needs / behaviours
- Excellent written/oral communication skills and ability to build effective working relationships
- Strong time management and organisation skills
- Highly motivated
- Intermediate knowledge of MS Office application
- Experience using SAP is an advantage
OFFERS
At bp, we provide the following environment & benefits to you
- Different bonus opportunities based on performance, wide range of cafeteria elements
- Life & health insurance, medical care package
- Hybrid working arrangement aligned with team arrangements and business needs
- Opportunity to build up long term career path and develop your skills with wide range of learning options
- Celebrate in bp’s success. You may be eligible to join bp’s Global ShareMatch plan. This non-contractual benefit lets employees buy bp shares and receive matching shares, in line with plan rules
- Family friendly workplace e.g.: Extended parental leave, Mother-baby room
- Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
- Possibility to join our social communities and networks
- Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment
bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC's annual employer research. Come and join us!
At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life.
Disclaimer: Please note that, according to Hungarian law (2012/I. 113. §), mothers or single parents caring for a child under three years of age cannot be employed in night shift positions.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment.
